What we do 


We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over a million people contact us, asking for our help to sort things out. 

We're fair, impartial and have legal powers to make decisions. But we're free to consumers and we're fairly informal, so most of what we do is over the phone or by email, rather than lengthy letters or meetings.  



Life at the Financial Ombudsman

We treat people fairly and equally in everything we do – and that goes for the people who work for us too.

We want you to develop your career with us, so we work hard to help you to balance life inside and outside work. Find out more about our culture, including diversity, inclusion and wellbeing at the service, and our approach to social responsibility and sustainability. 

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

Find out about our diversity and inclusuion policy


About your benefits

There are some benefits that we pay for and automatically include in your total reward package. These are your core benefits:   

  • Benefit allowance
  • Pension
  • Life assurance
  • Income protection
  • Critical illness cover
  • Personal accident cover
  • Private medical insurance
  • Virtual GP
  • Employee Assistance Programme (EAP)
  • Annual leave entitlement

Operational People Manager 

Are you a seasoned people and performance leader?

We're seeking experienced professionals to join our team as Operational People Managers in various UK locations over the next few months. Opportunities for further locations will be launched later in October and November.

As an Operational People Manager, you'll oversee a team of up to 20 technical professionals, coaching and developing them to achieve their highest potential. Your responsibilities will include aligning team efforts with organisational goals.

Using data-driven tools like Auto Allocation and Activity Based Management, you'll monitor and drive performance at both the individual and team level. Your ability to inspire, coach, and develop your team will be crucial in helping them reach their full potential.

How to apply

To apply for one of our Operational People Manager roles, based in London, Coventry, Edinburgh, Belfast, Cardiff or Manchester, you'll need to complete our online application process.

Have any questions about joining our team? Feel free to reach out to our recruitment team directly at:

financialombudsmanservice@adecco.co.uk