Department Lead

Package Description

Role – Department Lead

Location – Manchester (store based)

Contract Type – Permanent

Salary – £23,138 - 25,207

Start Date – June 2024

What we can offer you

• 36 hours of work per week
• 25 days of annual holiday per annum
• Competitive pension scheme
• Sick pay
• Staff health service
• Health cash plan
• Season ticket loan and discounts on transport
• Gym membership discounts 

About the role

As an OXFAM Department Lead you will be:

• Responsible for delivering exceptional retail standards and customer service in a large format store (approx. 15,000 sq. ft).
• Supporting the Retail Managers to drive the growth and development of your Store in line with our values and strategy.
• Working alongside volunteers and support the Retail Managers with the shop floor operation to maximise income generation.
• Delivering a positive customer and donor experience which brings to life Oxfam’s brand.

Responsibilities

• Manage an inclusive and diverse volunteer team, ensuring adequate resources and capabilities to meet income targets and keep the store running smoothly.
• Create a welcoming and safe working environment, adhering to health and safety policies and procedures.
• Drive sales performance by effectively managing space, maximising income, and promoting our products.
• Maintain high standards of cleanliness, display, and merchandising.
• Demonstrate excellent customer service standards, creating a warm and welcoming experience for our customers.
• Role model Oxfam's values of empowerment, accountability, and inclusivity.
• Be proactive in personal development and continuous improvement.
• Collaborate effectively with colleagues in a job-share arrangement if applicable.

Essential skills

• Previous experience in a leadership and/or customer focused retail role
• Ability to work collaboratively and support colleagues
• Ability to take direction with a focus on delivery of standards and processes
• Strong time management and prioritisation skills
• Commitment to personal well-being

Desirable skills

• Previous experience in a charity retail environment
• Knowledge of Oxfam Stores
• Customer service experience in a large format retail environment
• Previous experience with e-commerce marketplaces and social media

About Oxfam

Oxfam Retail is at the heart of the charity and their community, raising vital funds and increasing public awareness of what they do. They are always guided by their values of empowerment, accountability and inclusiveness and are focused on making as much money as possible.

Stores and Superstores are the heart of their growth plans as they plan to bring in new stores to more local communities, to complement over 560 Stores and 20,000 volunteers. This will create more spaces where volunteers can give their time and diverse skills to maximise their income from thousands of donations, they receive every day and make a radical impact on poverty.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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